WARRANTY POLICY
LIMITED WARRANTY TERM
4-Year Parts and Labor Warranty.
WARRANTY CONDITIONS
OZEN CAMERA SUPPORT EQUIPMENT (hereafter referred to as OZEN) warrants that all product is free from defect due to material and workmanship for a period of (4) years from the date of purchase delivery. OZEN recommends registering product immediately upon purchase delivery.
Register via the WARRANTY FORM below with attachment of .pdf-formatted ‘Proof-of-Purchase’ document(s) to include sales receipt reflecting Authorized Dealer identity, date of purchase/shipment, Product name, & serial number (if applicable).
Request for Warranty coverage of unregistered product requires that aforementioned Proof-of-Purchase document(s) must accompany request.
Upon verification that defect(s) of product(s) shipped to OZEN have been incurred despite proper use, and within the warranty period, OZEN shall – at its sole discretion – either repair or replace under-warranty product(s), Owner is responsible for all shipping expense. Warranty is non-transferrable.
VOID OF WARRANTY
Warranty shall be void, if:
Failure / damage is evident of neglect, misuse, exposure to moisture, excessive heat, impact, or operation contrary to reasonable use as camera support, and/or warranteed product(s) have -- without OZEN’s written consent – been serviced, modified, or repaired with unauthorized parts, and/or been serviced by anyone other than an OZEN-authorized Service technician.
​
WARRANTY REGISTRATION
Complete the below form to register your OZEN product(s) for warranty.