OZEN Warranty Policy
OZEN standard 2-year warranty
OZEN Precision Engineering Pty Ltd. (‘OZEN’) warrants that its products are free from defect due to material and workmanship for a period of two years from the date of purchase. Upon verification of such defect(s) within the warranty period, OZEN shall – at its sole discretion – either repair, and/or replace part(s), and/or replace product(s) returned at the shipping expense of its verified-as-warrantied owner. Owner pre-pays return-shipping. Warranty is non-transferrable.
2-year warranty with 2-year extension = FOUR YEARS TOTAL
OZEN provides a 2-year warranty for all its products.
OZEN offers an additional 2-year warranty -- extending the warranty to a total of FOUR YEARS for those who register online within 90 days after purchase, at www.ozentripods.com.
We strongly recommend registering online IMMEDIATELY upon delivery.
Warranty claims on unregistered product must be accompanied by paid sales invoice.
Void of warranty
The Warranty on this document shall be void, if:
Warranted product(s) have -- without OZEN’s written consent – been serviced, modified, or repaired with unauthorized parts, and/or been serviced by anyone other than an OZEN-authorized Service technician, or,
Failure / damage is due to neglect, misuse, excessive heat, impact, or operation contrary to reasonable use as camera support.